Policies

Privacy Policy

Midnight Jewels will occasionally update its privacy statement to reflect company and customer feedback. Midnight Jewels encourages you to periodically review this page to be informed of how we are protecting your information. If you have questions or concerns about policy changes, please submit our Contact Us form, email the Midnight Jewels customer service department at customerservice@midnightjewels.com or call us at 843-796-1280.

How we use the information we gather

Midnight Jewels may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. Midnight Jewels collects that information in order to:

  • Process an order
  • Verify your identity for payment authorization
  • Contact you regarding your order status
  • Ship your order to you
  • Send you news from Midnight Jewels (if you request)
  • Generate anonymous statistics
  • Provide you with an excellent shopping experience

Once Midnight Jewels gathers your name and address, this information will then be transferred to your credit card company, if applicable, for confirmation to complete your purchase. Your shipping information may also be supplied to a third-party fulfillment center, but your name and address will not be used for any other purpose than delivery of your order. Your name and address will not be sold to mailing-list firms. Although Midnight Jewels may occasionally share statistics about our customers with important business partners, we do not disclose any identifying information about individual customers.

Midnight Jewels Communication

Midnight Jewels offers customers many ways to keep up to date with the latest product offerings and promotions. Below, we outline how we treat the information you provide to Midnight Jewels.

Sending this Product to a Friend

When you e-mail a product to a friend, you and your friend's names and e-mail addresses are requested. This ensures that your friend will know that you have requested that Midnight Jewels send them an e-mail. You and your friend's e-mail addresses will only be used for this purpose unless permission is otherwise granted.

Updating personal information

If the personal information Midnight Jewels has gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, please submit our Contact Us form, email the Midnight Jewels customer service department at customerservice@midnightjewels.com or call us at 843-796-1280.

Security

Midnight Jewels is committed to protecting the privacy of your personal information. To protect the information you send from your computer to Midnight Jewels e-commerce system, this information - including your credit card number, name, and address - is encrypted using Secure Sockets Layer (SSL) software. Only parties responsible for processing your order have access to your credit card and bank information. Our website and shopping area utilize industry standard products and services for security.

Use of Technology

"Cookies" are small pieces of information that are stored by your browser on your computer hard drive. You must have cookies enabled in order for you to be able to perform many of the general functions on the Midnight Jewels Web site. With cookies enabled, the Midnight Jewels Web site will have the capacity to deliver you a more customized and complete shopping experience to track visits from our affiliates and partners and to enable the use of our shopping cart. Midnight Jewels does not use cookies to store or collect any personal information such as names, addresses, or payment information. To learn how to enable cookies on your computer, visit the Web site that corresponds to the browser you use:

  • Microsoft Internet Explorer
  • Netscape Navigator

IP Addresses

Midnight Jewels collects your IP address, which cannot be used to identify you personally, to help diagnose problems with its server, to administer and tune the operation of its site, and to log your browser type and referring URL information. Midnight Jewels' servers use each IP address to anonymously track the date and duration of each session within its site. Your IP address may also be used to help Midnight Jewels collect statistical data or in gathering broad usage information.

Contacting Midnight Jewels

To provide the best customer service possible, Midnight Jewels provides multiple methods for customers to ask questions and provide feedback.

Contact Us

If you have questions about any of our products and services, please use one of the following methods to contact us:

  • Submit our Contact Us form
  • Email the Midnight Jewels customer service department at: customerservice@midnightjewels.com
  • Call us at 843-796-1280
  • Submit an inquiry or report a problem to the site webmaster

Each of these methods provide direct contact to a Midnight Jewels jewelry consultant, who promptly answers your questions. Midnight Jewels may also file your comments to improve the site and program or review and discard the information. You may also send us your comments about the Midnight Jewels Web site or the shopping experience in general, as we always appreciate feedback.

Fraudulent charge protection

If a third party obtains your personal information from a purchase made with Midnight Jewels and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may only hold you liable for up to $50 of fraudulent charges.

Legal Disclaimer

The only time Midnight Jewels will disclose personal information is when required to by law or with the good-faith belief that such action is necessary in order to conform to the law.

If you have questions about this privacy statement, please submit our Contact Us form, email the Midnight Jewels customer service department at customerservice@midnightjewels.com or call us at 843-796-1280.



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